Non-Technical Skills for Assessors Course

This course is designed for anyone responsible for assessing drivers or conductors in the rail industry. It builds on our two-day NTS Awareness Course.


  • Understand how to use different techniques to observe NTS in action
  • Improved confidence in how to assess NTS
  • Provide constructive developmental feedback on NTS

What you learn

  • How to establish an open, honest and consultative approach
  • The different techniques for observing NTS
  • How to develop an NTS assessment process
  • How to provide constructive feedback on NTS
  • Better understanding of the relationship between the NTS categories
  • Better understanding of the difference between immediate causes and underlying factors
  • How to identify behavioural markers and link them to the organisation’s Competency Management System

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