Emotional Intelligence

Good leaders understand both themselves and the people around them. They get the best out of others and make things happen because they have what’s known as high Emotional Intelligence (EI).

Improving EI isn’t easy, but doing so can maximise your team’s potential and performance. We use psychometric tools, behavioural theory models, and practical exercises to help you better understand and manage your own emotions, and those of the people around you.

This course will help you:

  • Improve working relationships
  • Understand the underlying emotions that shape your own and others’ behaviour
  • Control and deal with your own emotions
  • Gain the skills to read and respond effectively to the emotions of others
  • Build empathic relationships with others

Topics covered

Understanding how emotions work

  • The relationship between emotion and intelligence
  • The root cause of emotion
  • How emotions can affect everything we think, feel and do
  • The three families of emotion
  • The difference between emotions and feeling
  • Why we become emotionally over-sensitive
  • How to avoid emotional confusion

How to manage and control one’s own emotions

  • The difference between reaction and response
  • The relationship between emotion and motivation
  • Identifying the learned beliefs that shape many of our emotions
  • Increasing self-motivation

How to respond to others’ emotions

  • Cultivating awareness of others’ emotions
  • Non-verbal communication and how to listen with your eyes
  • Developing emotional literacy
  • The difference between empathy, sympathy and apathy
  • Building empathetic relationships

Want to know more?