Non-Technical Skills for Assessors Course (1 day)

This course is designed for anyone responsible for assessing drivers, conductors and other in the rail industry. It builds on our two-day NTS Awareness Course.


Objectives

  • Understand how to use different techniques to observe NTS in action
  • Improved confidence in how to assess NTS
  • Provide constructive developmental feedback on NTS

What you learn

  • Improved self-management and relationship management
  • Better understanding of the importance of teamwork
  • Techniques for better concentration and short-term memory
  • How to develop and maintain situational awareness
  • Increased knowledge of ‘where’ and ‘when’ to use verbalisation techniques to anticipate risk and avoid incidents
  • How to handle fatigue and improve sleep
  • Using healthy living techniques to improve safety
  • How to remain calm under pressure, and deal with anger and frustration

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