Greater Anglia – Train The Trainer


As a part of a 5-year Non-Technical Skill Implementation Strategy, the requirement had been identified for the transition of Human Performance training from PPWD, as the external consultant, to the internal training staff of Greater Anglia. The result of which was to ensure the full integration of Non Technical Skills and supporting Human Performance training within the full range of training courses for Drivers, Trainee Drivers and Driver Instructors. Additionally, it was aimed at providing the skills required to deliver impactful 6-monthly Safety Training Update Days, and to provide a ‘spoke and hub’ support function from the clients Training academy to the instructors and managers at depots.


This requirement resulted in the designing and delivery of a fully accredited, blended learning approach to an Institute of Leadership and Management (ILM) Level 5 course in Coaching and Mentoring for a group of Driver Trainer and Simulator Managers (DTSM).

The Course was focused at delivering the skills required for the delegates to seamlessly coach a wide range of Human Performance concepts and skills for those they train within classroom, simulator and cab environments.

There were 5 Phases to the Course which blended specific coaching skills and understanding with Dynamic Learning, Active Reviewing and Action Learning with a safety critical focus of NTS for the driver role.

Additionally, the coaching opportunities presented by Driver Instructor training courses were used to enable PPWD coaches to train, coach, supervise and mentor delegates within real world training challenges.


Initial feedback from has been hugely positive. The delegates have found the focus on Coaching and Mentoring extremely useful to their primary employment and it has enabled them to improve the performance of others. They believe that is the training feels less formal, yet engagement is higher and the quality and depth of feedback both oral and written far more effective.

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