PPWD's Compassionate Safety Approach to NTS incorporates the RSSB's  7 NTS Categories and 26 NTS Skills as laid down in the RSSB’s recommended NTS syllabus (T869), and adds an 8th category, Reflection, which closes the Experiential 'Kolb' Learning Cycle.

Non-Technical Skills (NTS) for Frontline Staff

Building safety capacity with frontline staff is a serious business. Our workshops provide a comprehensive set of tools, tips and techniques that complement technical skills and tasks.

The PPWD NTS programmes cover personal, cognitive and social categories, generating understanding in the following areas:

  • How we interact with the world around us.

  • How we deal with pressure and stress.

  • How we manage and invest in our sleep.

  • How we manage relationships with colleagues.

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NTS for Front Line Staff

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NTS for Assessors, Supervisors & Managers 

Providing assessors, supervisors and managers with the safety-critical capabilities to lead others is an essential part of generating safety capacity. You will learn:

  • How to coach team members to maximise NTS learning.

  • How to develop safety capacity within and around a team.

  • How to coach for increased performance and compassion.


Join our waiting list for Assessor, Supervisor and Manager Workshops

NTS for Front Line Staff

Our team of professionals have helped safety critical organisations deal with a wide array of NTS and cultural challenges. These range from ensuring compliance, to implementing effective systems for managing safety and reducing risk.

Construction SQ
Train In Woods Crop1

PPWD recently worked with a Train Operating Company to deliver a number of fully integrated Fair Culture change programmes. These programmes resulted in more than a 50% reduction in operational incidents over a 5-year period.

The release and training costs were offset by the savings generated by incident reductions. ROI in Year 1 of 1.4 and then in Year 2 of 4.7 have been generated based on a reduction in incident costs and fines.

PPWD Graphics Hexagon

Case study

Greater Anglia

Non Technical Skills

Brief: Provide of Human Performance training in order to raise driver and conductor awareness to the responsibilities within their safety critical role.

Solution: Designing of a 5-year NTS Implementation Strategy.

Result: The success of the Strategy after 3-years, resulted in a reduction in operational incidents by 50% and an increase in the engagement from front-line staff.

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